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FAQ
Frequently Asked Questions
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition.
Q: How long does shipping take?
A: Standard shipping takes 5–7 business days. Expedited options are available at checkout.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email.
Q: Do you offer customer support?
A: Yes! You can reach us through our contact page and we'll respond within 24 hours.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Q: Can I change or cancel my order after placing it?
A: Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately if you need to make changes.
Q: Do you ship internationally?
A: Yes, we ship to many countries worldwide. International shipping times vary by destination and typically take 10–21 business days.
Q: How do I apply a discount code?
A: Enter your discount code at checkout in the "Discount code" field and click Apply before completing your purchase.
Q: What should I do if I receive a damaged or incorrect item?
A: We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the item and we'll make it right.
Q: Are my payment details secure?
A: Absolutely. Our store uses SSL encryption and we never store your payment information. All transactions are processed securely.
Q: How do I know if an item is in stock?
A: If an item is available, you'll be able to add it to your cart. Out-of-stock items will be clearly marked on the product page.
Q: Do you offer gift wrapping or gift messages?
A: Yes! You can add a gift message at checkout. Please contact us if you'd like gift wrapping for your order.
